Is there a minimum order value?
The minimum purchase value is AUD$19.99. This allows us to offer fixed shipping costs within Australia and makes sure we cover other basic costs such as order processing, stock receiving, pick and pack and packaging materials.
Where does Ferguson Australia deliver to?
Ferguson Australia does its best to get its product to you within Australia, we must quote on each order outside South Australia, as we can not deliver everywhere and our system does not quote. Unfortunately this doesn’t include PO Boxes. For International orders – Ferguson Australia supplies importers only.
How long will it take for my order to arrive?
Ferguson Australia is committed to your satisfaction, we work very hard to ensure you receive your order as quickly as possible. We aim to send your order next business day of payment being received.
For all frozen or chilled product, we can only send to your nearest airport which has correct storage capabilities. It cannot be delivered to your door. For non-perishable orders, please take every effort to include the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
Delivery times are highly dependent on your location and we will contact you with the details of your shipment. Our friends at Australia Post have provided the below Delivery Timetable for non refrigerated orders, but these are a guide only. The lead-times are measured in business days; they do not include weekends or public holidays.
Parcel service standards (non refrigerated) – Estimates Only (Australia)
When it comes to sending your parcels with Parcel Post, they aim to deliver your items within 1-5 working days. We encourage you to check with your local post office to confirm regular parcel delivery times.
Based on weight, size and destination, estimated delivery times are as follows:
Regular Parcels within South Australia
Between 1-4 days
Regular Parcels to all other states
Melbourne – 2 days
Sydney – 3 days
Brisbane – 4 days
Canberra – 4 days
All other capital cities – 4 days
For all other locations please contact Australia Post re delivery timings. Please add 2 business days for processing from receipt of order.
Sometimes things don’t go to plan.
Occasionally, circumstances occur which could add another day or two to these times. Once goods are dispatched we rely on Australia’s transportation networks to deliver.
What shipping charge will apply to my order?
Your shipping charge will be calculated once your shipping postcode has been entered for South Australia only. We quote individual orders for interstate shipping. These rates may change from time to time. On occasion, we may also have promotions where we offer additional discounts on shipping.
Title of the product(s) supplied passes to you after we receive cleared payment for the order. We will make every effort to deliver on time.
What does the shipping charge cover?
Shipping costs includes more than just the cost of postage and/or air freight. Costs include order processing and stock receiving, pick and pack, packaging materials, air freight, courier and/or postage.
Postage and air freight costs vary by weight and/or cubic metre, and delivery location, however we do not pass on the whole of this cost to you, our customer.
Delivery
If you are not home for your Ferguson Australia delivery, Toll Priority and Australia Post are instructed to leave your delivery in a safe place, otherwise you will receive a note informing you where you can collect your parcel from.
Returns
We’re not happy until you are!!
Ferguson Australia is committed to you, our customer, and we want you to be happy with your Ferguson Australia experience. If for any reason you are not happy, please email info@fergusonaustralia.com. You will receive a phone call from our staff within 2 business days in order to find a solution to your problem.
Out of stock?
Sometimes if you request a replacement product the item may be out of stock. In this case we will either provide you with store credit for that item that you can use next time you place an order with Ferguson Australia or in some cases a full refund will be issued.
What if I change my mind, can I get a refund?
Due to the most of our products being perishable, we are unfortunately not able to offer you a refund or product exchange if you change your mind about your purchase or you decide the product you ordered is no longer suitable or not to your liking. However please let us know your feedback as we would hate to lose you as a customer!
Some things can’t be helped
We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or phone number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock and we undertake to take reasonable steps to verify that the order and credit details are bona fide prior to processing of orders.